Delivery & Ordering Information
WE SUPPLY AUSTRALIA ONLY. We do not ship outside of Australia.
NOTE REGARDING COVID 19 FROM OUR COURIER PARTNERS
COVID-19 SERVICE IMPACT From our courier partners:
“We are currently experiencing a significant increase in delivery demand. This is especially true in Victoria due to lockdown restrictions. In accordance with government regulations, our couriers remain on the road to keep parcel delivery moving as smoothly as possible. Currently, there may be delays of up to 3 days across Melbourne. Delivery into regional Victoria may be delayed by up to 5 days.”
CAN I COLLECT MY ORDER AFTER PAYING?
Due to our systems, safety and stock control procedures and insurance requirements we DO NOT allow for order pick-up under any circumstances, this includes your courier service.
WE DO NOT SHIP EXPRESS / OVERNIGHT / URGENT under any circumstances. Order early before your event.
ONLINE ORDERING ONLY
We are unable to process phone orders. You will receive an email with a tracking number via our courier partners. Plus by ordering online you can ensure all your delivery details etc are correct. We do not accept Purchase Orders from companies/schools etc. Please use your school / company credit card.
However, please contact us if you have any questions about products you wish to order.
SHIPPING AND HANDLING (S&H):
Metro and Inner Regional — Victoria, New South Wales, Queensland, South Australia, Tasmania, Perth and Region . $15.00 (Orders over $150.00 are freight free).
Outer Regional and Remote areas of NSW, QLD, SA, TAS, WA and all NT – $35.00 No free freight to those areas.
Your freight charge is automatically calculated at checkout.
We will normally dispatch your order within 48 hrs excluding holidays and weekends. This time may be extended during peak periods. Orders ship VIA COURIER. We DO NOT SHIP to PO Boxes & Parcel Collect/Lockers etc. Please supply suitable daytime street address where a signature upon delivery can be obtained. If you will be unavailable during business hours, please consider having your order sent to a work address, neighbour or relative. If you are not home to receive your order and have not requested Authority to Leave (ATL), the courier will leave a card (please also check your letterbox for card), to arrange re-delivery.
DELIVERY TIMES – Not including Covid Delays
These are approximate working days from when your order is picked up by our Courier Partners: Geelong 2 days. Melbourne and Suburbs, Adelaide, Sydney, Central Coast 2-4 days. Tasmania, Brisbane, Newcastle 3-5 days. Most other SA, NSW, QLD 3-5 days, apart from outer regional and remote areas. Perth: 7-10 days. Regional and Remote: 7-14 days.
We aim to deliver the Goods within the indicative timescales shown on Our Website. References to “working day” shall mean any day of the week excluding Saturdays, Sundays and Gazetted Holidays. All despatch and delivery dates specified on our Website and in any correspondence are estimates only. This means that We will not be responsible if Goods are delivered outside those times and We will not be liable for the consequences of any delay.
Placing a last minute order is entirely your choice to do so and is made at your discretion with the information and full disclosure we provide.
Please contact us via EMAIL if your expected delivery date has passed by 2-3 days. Please provide your name, address and order number.
IF you order appears to be LOST we will lodge a search with our Courier Partners. If indeed your order has been lost, we will lodge an insurance claim on your behalf and once paid to us, we will refund in full to you. This process (insurance claim) can take a few weeks. We will not refund or replace items until we receive a refund from our Courier Partners – unless they deny claim by showing proof of delivery.
AUTHORITY TO LEAVE (ATL) AND OTHER DELIVERY INFORMATION
By requesting Authority to Leave (ATL) at the checkout page on the website, the courier will leave your parcel at your unattended premises in accordance with your instructions. You agree that the parcel is deemed received when left at your premises as shown by delivery agents tracking. If you do not give Geelong Fireworks Authority to Leave, you will have to be at your premises in order for the delivery to occur.
Cancelled Orders, Unsuccessful Delivery, Product Returns
Submitting an order online is making a contract to purchase those items, if you choose to cancel your order after it has gone to processing a $20.00 or 15% of order value, whichever is greater, restocking fee will be charged plus any shipping fees if we are unable to cancel. Orders can be processed within minutes of ordering. Should you refuse an order on delivery the same applies. If goods are damaged on return, the damaged items cost will not be refunded. If after multiple attempts the courier has been unable to complete delivery to you and is returned to us, you have the option of having your order reshipped after paying the freight charge again, or we will refund less the initial shipping charge plus $20.00 or 15% of order value, whichever is greater, restocking charge.
Change of mind – no refund. We will replace faulty merchandise (as long as product has not been tampered with or abused) with the same product but we cannot offer cash or credit refunds.
Magic Tricks, Flash Products. Illusions. Like any other providers of tricks/props in the world, there are no refunds. Please be careful in choosing your item, as the value of any magic effects lies within it’s working and secret.
Sparklers, Smoke Emitters, Flash Paper Products, Confetti Cannons. Due to the nature of these products we need to insure the integrity of the product, ie. not kept in damp conditions, crushed etc. We are sure you would not like to buy a less than perfect product. Confetti Cannons take a bit of effort to twist the tube.
CD’s, DVD’s, Books and Downloadable products. No refunds as these can be easily copied. Faulty DVD’s will be replaced on receipt of faulty disc in cover etc. with the SAME DVD.
Actor Cigarettes, Cigars etc Which possibly could have been used in mouth, even if in original wrapping – no returns.
Air Squib Systems Sorry, but ensure they are right for the job ….talk to us…and practice. We have had these used in films etc, returned as “no good” then seen them work perfectly in the final production! They have been used worldwide in major productions.
Also see our General Terms and Conditions HERE